How Data Protection Works in the dada9 App
Your data in transit is encrypted, so even if it is read between the browser and the server, it cannot be easily read
Access control is kept very strict; only the necessary team sees specific information, and Dhaka servers monitor 99.6% uptime
If any unusual activity is detected, a quick response starts; since 2021 this system is designed so that in case of trouble, logs, alerts and solutions run together
What information we keep
When you open an account, name, contact information and device type may be collected; these are used for login, security and support
When you change your preferences, it is saved in your profile; when showing account funding with bKash or Nagad, only the necessary records are shown
Whether you log in from Dhaka, Chattogram or another city, the same policy applies; location-based information is used only for security checks and detecting unauthorized logins
Why we use your information
We use the same data to speed up login and to detect suspicious sign-ins
When the support team sees a problem, they infer the issue type from recent activity; this speeds things up without sending separate messages
We sometimes observe usage patterns to tailor content, but it's not for personal curiosity, to keep the overall experience intact
Cookies and Local Storage
Cookies are small files, but they do a lot; they remember preferences, sessions, and language
If you don't have to login repeatedly on mobile, it's convenient; some settings are kept locally to load pages faster even on weak networks
If you want, you can delete cookies from the browser, but then some preferences will need to be set again
With Whom Information Is Shared
Typically information does not go outside; only limited sharing occurs for technical support, security, and legal purposes
During payment verification, references related to bKash, Nagad, Rocket may be seen, but only to reconcile transactions, not for personal use
We do not give unnecessary information to third parties; if needed, we operate under contractual terms
How long information is kept
As long as the account is active, the necessary records are kept; after that, if there is no legal or security need, they are gradually reduced
Log files are kept for a short period to help detect errors, and old data does not accumulate unnecessarily
If any information is no longer needed, the deletion process is started; this is an easy way to keep control
What are your rights
You can view your information and, if there are errors, request corrections
Requests to limit certain data can be made; if applicable, deletion can be requested, especially when it is no longer needed for security or legal purposes
And even if you disable cookies, most pages will still work; some personal settings may need to be set again
Where to ask questions
If you have questions about privacy Contact Page Direct Message to Support
If you want to understand security settings, Help Center And Terms The page will also
Final note: keeping your data under control in the dada9 App is the main goal, so privacy, data protection, and all rights are kept in one place